ESTABLISHING CONNECTION

Hello, I'm

Fares Amir
Hassen

Technical Account Manager at HPE

Wireless Network Engineer · Cybersecurity Specialist

_

Get in Touch Download Resume

About Me

I'm a highly motivated and proactive professional with a strong background in computer science and a passion for solving complex technical problems. Currently serving as a Technical Account Manager at Hewlett Packard Enterprise, I bring years of experience in wireless network engineering, cybersecurity, and infrastructure management.

My journey spans from hands-on pentesting and network security to enterprise-level wireless solutions with Aruba Networking. I thrive at the intersection of technical depth and client-facing problem solving — turning complex issues into clear resolutions.

Location Ariana, Tunisia
Current Role Technical Account Manager @ HPE
Experience 6+ years in networking
Email faresamir7@gmail.com
LinkedIn linkedin.com/in/fares-amir-hassen

Experience

Technical Account Manager

Hewlett Packard Enterprise
Jan 2026 — Present · Ariana, Tunisia
  • Serve as the trusted technical advisor and primary HPE interface across the account, owning the technical relationship from escalation to resolution
  • Manage the delivery of contracted proactive support services, planning service improvements and staying accountable for defined service deliverables
  • Provide multi-technology support across HPE ProLiant servers, Synergy composable infrastructure, and 3PAR storage platforms
  • Troubleshoot and maintain SAN fabrics built on HPE/Brocade SAN switches, ensuring resilient storage connectivity
  • Support enterprise campus networking on HPE and Aruba switches, applying deep wireless and infrastructure expertise
  • Act as the bridge between customer teams and HPE engineering — translating complex technical issues into clear, proactive outcomes

Wireless Network Engineer

HPE Aruba Networking
Mar 2023 — Dec 2025 · Ariana, Tunisia
  • Diagnosed wireless network issues involving Aruba Mobility Controllers, Masters, and Access Points across all OSI layers
  • Implemented and configured modern RADIUS authentication protocols for secure wireless access
  • Performed firmware upgrades on Aruba devices to ensure optimal performance and security
  • Provided remote technical support for Aruba AOS products, resolving connectivity issues through log analysis
  • Assisted with AirWave and Central troubleshooting tools; configured Aruba Instant APs in enterprise environments
  • Collaborated with cross-functional teams to resolve complex wireless network problems

Network Security Intern

3S Standard Sharing Software
Mar 2022 — Sep 2022 · Tunisia
  • Developed a modular Python Flask web interface for project management and user interaction
  • Designed centralized management system for overseeing and controlling network nodes
  • Automated Cisco API integration for mass configuration of enterprise network infrastructure
  • Developed secure authentication and user role management features with integrated database

Intern

OXAHOST
Jun 2021 — Jul 2021 · Tunis, Tunisia
  • Created the only CentOS mirror available in Tunisia
  • Pentested the new website interface and various services including Zimbra and cPanel
  • Assisted webdev team in securing the company's new website; audited security concerns

Summer Intern

BIAT
Aug 2020 — Sep 2020 · Tunisia
  • Assisted in designing and maintaining network infrastructure; monitored and troubleshot routers, switches, firewalls
  • Supported vulnerability assessments and penetration testing activities
  • Configured and managed network security tools (IDS/IPS, firewalls); analyzed security logs for incident response

Summer Intern

BIAT
Aug 2019 — Sep 2019 · Tunisia
  • Served as liaison between Backoffice and Frontoffice teams; facilitated smooth communication across departments
  • Coordinated tasks, managed client requests, and enhanced workflow collaboration

Projects

Centralized Network Management System

A modular Flask web platform for centralized management and control of enterprise network nodes — featuring secure authentication, role-based access, an integrated configuration database, and automated Cisco API integration for scalable mass configuration of network infrastructure.

3S Standard Sharing Software

Tunisia CentOS Mirror

Built and maintained the only CentOS package mirror available in Tunisia — providing fast, local repository access for the country's Linux users and reducing reliance on overseas mirrors.

OXAHOST

Web Application Security Audit

Penetration-tested a company's new website interface and hosted services including Zimbra and cPanel — identifying and auditing security concerns, then assisting the web team in hardening the platform ahead of launch.

OXAHOST

Skills & Expertise

▣

Account Management

Client relationship management, technical account ownership, and cross-functional coordination at enterprise scale.

○

Wireless Network Design

Aruba Mobility Controllers, Masters, and Access Points. Full OSI layer troubleshooting with root cause analysis.

◇

Wireless Mobility

RADIUS authentication, firmware management, AirWave/Central tools, and Aruba Instant AP configuration.

△

Cybersecurity

Pentesting, vulnerability assessment, IDS/IPS management, firewall configuration, and incident response.

▷

System Administration

Linux system administration, network infrastructure management, Cisco API integration, and automation.

▽

Software Development

Python Flask web applications, secure authentication systems, database integration, and API development.

Certifications

CIC NIST/NICE

Palo Alto Networks Cybersecurity Academy · Issued Nov 2021

Jr Penetration Tester Learning Path

TryHackMe · Issued Dec 2022

Network+ ce

CompTIA · Issued Jan 2023 · Expired Jan 2026

View on Credly

System Administration and IT Infrastructure Services

Google · Issued Nov 2020

Cybersecurity and the X-Factor

University System of Georgia · Issued Nov 2020

Detecting and Mitigating Cyber Threats & Attacks

University of Colorado System · Issued Nov 2020

Education

Ecole Supérieure Privée d'Ingénierie et de Technologies — ESPRIT

Engineer's Degree, Network Infrastructure and Data Security

2017 — 2022

Get in Touch

I'm always open to new opportunities and interesting conversations. Whether it's about wireless networking, cybersecurity, or just connecting — reach out.

Email faresamir7@gmail.com LinkedIn linkedin.com/in/fares-amir-hassen
Location 4 Rue de l'Himalaya, Riadh El Andalous
Ariana, Tunisia
↓ Resume PDF · 1 page ↓ Full CV PDF · detailed